Assertiveness and personal effectiveness

This course will equip participants with the skills and knowledge they need to become more confident in their exchanges at work and in the wider aspects of their life. The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.

By the end of the course, delegates will be able to: Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive. Understand how to improve both self-esteem and confidence through positive thinking and actions. Recognise non-verbal behaviours and the signals they portray. Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses. Give a clear description of what assertiveness is and why it is important for effective working relationships. Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them. Appreciate that avoiding situations will often lead to conflict in the long run.

This course is for anyone who finds it difficult to adjust their behaviour to appear more assertive.


What's included

- Lunch and refreshments provided


Who this is for

Anyone finding it difficult to adjust their behaviour to appear more assertive.