Assertiveness and personal effectiveness

This course will equip participants with the skills and knowledge they need to become more confident in their exchanges at work and in the wider aspects of their life.

The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.

By the end of the course, delegates will be able to understand the importance of effective communication within the workplace, identify effective communication skills and behaviours, and improve their self-esteem and confidence through positive thinking and actions. Additionally, delegates will learn to recognise non-verbal behaviours and encourage self-analysis.

Overall, this course aims to provide tools and techniques to enable participants to adjust their behaviours and communicate more assertively with colleagues, customers, and stakeholders. It is specifically designed for anyone who finds it challenging to adjust their behaviour to appear more assertive.


What's included

- Lunch and refreshments provided


Who this is for

Anyone who finds it difficult to adjust their behaviour to appear more assertive.