Customer Service Excellence - Getting it right

Customer experience training is crucial for any organisation that works with customers or clients.

New communications methods and opportunities for immediate responses mean that setting and managing customer expectations is ever more vital. Each and every interaction between employee and customer provides an opportunity for either a positive or negative impression.

Employees with effective customer service skills will feel a greater sense of satisfaction and commitment to their job and in turn will provide positive experiences to customers. These skills make a positive impression in the minds of current and future customers retaining and building the organisation’s customer base.

Front line staff – are ultimately the Ambassadors for the company – whether they are dealing with suppliers, customers, or colleagues it is vital they get it right.


Agenda

- 9:30 — Training Start: Introduction to customer service excellence.
- 12:30 — Lunch Break: Lunch and refreshments will be provided.
- 1:30 — Afternoon Session: In-depth exploration of customer expectations.
- 4:30 — Training End: Feedback and Q&A.


What's included

- Lunch and refreshments provided


Who this is for

Frontline staff in customer service roles.