Handling Difficult Situations and People

Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.

By the end of the course, delegates will:

• Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.

• Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.

• Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.

• Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.


Who this is for

Established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.